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Working as a Door Supervisor - 5 Days

Unit 1:     Working in the Private Security Industry

Learning Outcomes:

  • Know the purpose and main features of the private security industry.
  • Understand the legislation that is relevant to people working within the private security industry.
  • Know how to maintain health and safety in the workplace .
  • Know how to apply the principles of fire safety.
  • Know how to deal with non-fire related workplace emergencies.
  • Understand the principles of effective communication and customer care in the private security industry.

Unit 2  : Working as a Door Supervisor

Learning Outcomes:

  • Understand the behaviour appropriate for individual door supervisors.
  • Understand elements of civil and criminal law relevant to door supervisors.
  • Understand admission policies and search procedures.
  • Understand the powers of citizen’s arrest and related procedures.
  • Understand relevant drug legislation and its relevance to the role of the door supervisor.
  • Understand incident recording and crime scene preservation.
  • Understand licensing law and social responsibility related to licensed premises.
  • Understand the role of the Door Supervisor in helping to protect Vulnerable People.

Unit 3:    Conflict Management for the Private Security Industry

Learning Outcomes:

  • Understand the communication skills and knowledge of conflict management appropriate to their role.
  • Understand how to recognise, access and reduce risk in conflict situations.
  • Understand how to communicate effectively in emotive situations and de-escalate conflict.
  • Understand how to develop and use problem solving strategies for resolving conflict.
  • Understand good practice to follow after conflict situations.

Unit 4:  Physical Intervention Skills for the Private Security Industry

Learning Outcomes:

  • Understand physical interventions and the legal/professional implications of their use.
  • Understand how to reduce the risk of harm when physical intervention skills are used.
  • Be able to use non-aggressive physical skills to protect self and others from assault.
  • Be able to use non-pain related standing holding and escorting techniques, including non- restrictive and restrictive skills.
  • Understand good practice to follow after physical intervention.

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